What is Healthcare Content Marketing?

Josh Ternyak

July 2, 2024

Understanding Healthcare Content Marketing

In the realm of healthcare marketing, content marketing plays a vital role in engaging and educating audiences. By creating targeted content, healthcare organizations can inform patients, healthcare professionals, caregivers, and community members, while also building credibility, combating online misinformation, and growing their patient base.

Definition and Purpose

Healthcare content marketing involves the strategic creation and distribution of valuable and relevant content to attract and retain a specific audience. It goes beyond traditional advertising and focuses on providing direct value, solving problems, and achieving specific goals, such as brand awareness or thought leadership. The Content Marketing Institute defines content marketing as a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience, ultimately driving profitable customer action.

The purpose of healthcare content marketing is multifaceted. It aims to inform and educate the target audience by providing valuable and reliable information about healthcare services, treatments, and wellness. By addressing the audience's needs and concerns, healthcare organizations can establish trust, establish themselves as industry leaders, and foster long-term relationships with patients and community members. Additionally, content marketing helps combat online health misinformation, ensuring that accurate and trustworthy information reaches the public.

Benefits of Content Marketing

Content marketing offers numerous benefits for healthcare organizations. Some of the key advantages include:

  • Building Credibility: By consistently delivering valuable and reliable content, healthcare organizations can establish themselves as trusted sources of information. This credibility helps attract new patients and fosters loyalty among existing ones.
  • Engaging the Target Audience: Content marketing allows healthcare organizations to connect with their target audience on a deeper level. By addressing their specific needs and concerns, organizations can engage and build relationships with patients, healthcare professionals, and caregivers.
  • Driving Patient Action: Through strategic content creation, healthcare organizations can guide their audience towards taking desired actions. Whether it's scheduling an appointment, subscribing to a newsletter, or participating in a wellness program, content marketing can drive patient action and support organizational goals.
  • Educating and Empowering: Healthcare content marketing provides an opportunity to educate the audience about various health topics, treatments, and preventive measures. By empowering individuals with reliable information, organizations can support their audience in making informed decisions about their healthcare.
  • Improving Search Engine Visibility: Creating high-quality, keyword-optimized content helps healthcare organizations improve their search engine rankings. This increased visibility enables them to reach a wider audience and attract individuals actively seeking healthcare information.

By understanding the definition, purpose, and benefits of healthcare content marketing, organizations can harness its power to engage and educate their audience effectively. In the next sections, we will explore strategies, real-world examples, and challenges in the realm of healthcare content marketing.

Importance of Reliable Healthcare Content

In the realm of healthcare marketing, reliable content holds immense importance. It plays a vital role in combating health misinformation and ensuring accessibility on healthcare websites.

Combating Health Misinformation

Health misinformation is rampant, with over 70% of people exposed to it and social media being cited as the biggest source [1]. Healthcare content marketers have a responsibility to counter this issue by providing accurate and trustworthy information. By producing reliable content, they can help educate and empower individuals, enabling them to make informed decisions about their health.

To combat health misinformation effectively, healthcare content marketers must prioritize research and fact-checking. Content should be backed by reputable sources and reviewed by subject-matter experts. By referencing authoritative medical journals, studies, and trusted healthcare organizations, content creators can establish credibility and build trust with their audience.

Accessibility in Healthcare Websites

Ensuring accessibility in healthcare websites is crucial for reaching and engaging a diverse range of individuals. Healthcare content should be designed and presented in a way that accommodates the needs of all users, including those with disabilities or limited English proficiency.

To enhance accessibility, healthcare websites should adhere to web accessibility standards, such as the Web Content Accessibility Guidelines (WCAG). This involves implementing features such as alt text for images, proper heading structure, and keyboard navigation compatibility. By making healthcare content accessible to everyone, healthcare organizations can provide equal opportunities for individuals to access vital information and services.

It's important to note that healthcare content marketing must also navigate the compliance-driven nature of the industry, ensuring sensitivity to data quality, sourcing standards, and security concerns related to patient data [2]. Striking a balance between compliance and creativity is essential to maintain the integrity of healthcare content while engaging and educating the target audience.

By prioritizing reliable healthcare content and ensuring accessibility, healthcare organizations can effectively engage and educate their audience, fostering trust and promoting informed decision-making.

Strategies for Effective Healthcare Content Marketing

To effectively reach and engage with audiences in the healthcare industry, implementing strategic content marketing approaches is essential. In this section, we will explore three key strategies that can enhance your healthcare content marketing efforts: multichannel marketing, creating shareable content, and utilizing video content.

Multichannel Marketing

The power of multichannel marketing cannot be understated in the healthcare industry. By leveraging multiple marketing channels, such as social media, blogs, videos, and interactive websites, healthcare brands can amplify their message, build a community, and provide valuable resources and support to people and caregivers navigating healthcare. Businesses that use at least four different marketing channels can see ROI increases of up to 300% [1].

By utilizing a combination of channels, you can reach a wider audience and tailor your content to different platforms. For instance, you can share informative articles on your blog, engage with followers on social media platforms, and create engaging videos to educate and inform your target audience. This multichannel approach helps to increase brand visibility, drive traffic to your website, and establish your authority in the healthcare industry.

Creating Shareable Content

Creating shareable content is another effective strategy for healthcare content marketing. Shareable content is content that resonates with your target audience and compels them to share it with others. This could include industry news, informative articles, infographics, or engaging videos. When your audience shares your content, it expands your reach and attracts new visitors to your website.

When creating shareable content, it's crucial to understand your audience's needs and interests. Conducting healthcare keyword research can provide insights into popular topics and trends within the industry. By addressing these topics and providing valuable information, you increase the likelihood of your content being shared.

Additionally, incorporating social sharing buttons on your website and blog posts makes it easy for readers to share your content with their networks. Encourage social sharing by asking readers to share their thoughts or opinions in the comments section or by running contests or giveaways that require participants to share your content.

Utilizing Video Content

Video content has become increasingly popular in healthcare marketing due to its engaging and informative nature. Videos allow you to visually communicate complex medical information, share patient success stories, and showcase your healthcare services. According to WebFX, recognizing the significance of video is essential for healthcare content marketing success.

Consider creating videos that provide educational content, answer frequently asked questions, or highlight the expertise of your healthcare professionals. These videos can be shared on your website, social media platforms, and even through email marketing campaigns. Remember to optimize your videos for search engines by including relevant keywords and providing accurate and informative video descriptions.

Utilizing video content allows you to connect with your audience on a deeper level, build trust, and establish your brand as a reliable source of healthcare information. By leveraging this powerful medium, you can enhance your healthcare content marketing strategy and engage with your target audience more effectively.

By implementing these strategies, you can elevate your healthcare content marketing efforts and better connect with your audience. The combination of multichannel marketing, creating shareable content, and utilizing video content will help you build brand awareness, establish your authority, and provide valuable resources to those navigating the healthcare landscape.

Real-World Examples in Healthcare Content Marketing

To showcase the effectiveness of healthcare content marketing, let's explore two real-world examples: Mayo Clinic's success stories and social media campaigns for awareness.

Mayo Clinic's Success Stories

Mayo Clinic, a renowned healthcare organization, has effectively utilized content marketing through its blog, Sharing Mayo Clinic. One of their successful approaches is sharing patient success stories to foster trust among prospects and customers. By highlighting the experiences and positive outcomes of patients, Mayo Clinic demonstrates their expertise and compassionate care.

Through Sharing Mayo Clinic, patients and their families can share their stories, offering insights into their medical journeys and the exceptional care they received. This content not only educates and inspires others but also serves as a powerful testament to the quality of care provided by Mayo Clinic. By featuring real stories from real people, Mayo Clinic builds an emotional connection with its audience, establishing credibility and positioning itself as a trusted healthcare resource [5].

Additionally, Mayo Clinic has created an online community platform called Mayo Clinic Connect, where patients and caregivers can connect, share experiences, and support one another. This platform further enhances the sense of community and strengthens the relationship between Mayo Clinic and its patients.

Social Media Campaigns for Awareness

Social media has become an integral part of healthcare content marketing, allowing organizations to reach a wider audience and raise awareness about important healthcare issues. Let's explore a few notable social media campaigns:

  • #100DeadliestDays Campaign by Arkansas Children's Hospital: Arkansas Children's Hospital ran a social media campaign using live videos and the hashtag #100DeadliestDays to raise awareness about the increased risk of child and teenage deaths during the period from Memorial Day to Labor Day. By leveraging the power of live videos, they effectively engaged their audience, sharing important information and preventive measures to keep children safe [5].
  • #YesMAMM Campaign by Carilion Clinic: Carilion Clinic used social media marketing with the hashtag #YesMAMM to raise awareness about breast cancer and the significance of early detection through mammograms. The campaign encouraged women in the Roanoke Valley to get mammograms and included user-generated content, empowering women to share their experiences and encourage others to prioritize their breast health. By leveraging user-generated content and engaging the local community, Carilion Clinic successfully spread their message and promoted breast cancer awareness [5].

These real-world examples demonstrate the power of healthcare content marketing in reaching and engaging audiences. By leveraging success stories, user-generated content, and social media platforms, healthcare organizations can effectively raise awareness, educate their audience, and build trusting relationships with patients and the community.

To learn more about the potential of social media in healthcare marketing, check out our article on social media for healthcare.

Building a Healthcare Content Marketing Strategy

To achieve success in healthcare content marketing, it is crucial to have a well-documented strategy in place. This strategy serves as a roadmap to guide your efforts and ensure that your content aligns with your overall marketing objectives. A documented strategy can help justify a higher percentage of the marketing budget allocated to content marketing, as it demonstrates the thoughtfulness and planning behind your approach [3].

Documenting the Strategy

Documenting your healthcare content marketing strategy is essential for several reasons. It enables you to clearly define your business objectives, target audience, and messaging roadmap. By documenting your strategy, you can optimize and monitor the effectiveness of your content marketing efforts, ensuring they align with your organic search goals and support your digital marketing channels.

Key Steps in Strategy Development

Building a healthcare content marketing strategy involves several key steps. Here is a 10-step guide to help you develop an effective strategy:

  1. Assess Business Objectives and Audience: Understand your organization's goals and identify the target audience you want to reach with your content. This step sets the foundation for your strategy.
  2. Create a Messaging Roadmap: Develop a messaging roadmap that outlines the key messages and themes you want to convey through your content. This ensures consistency across all your marketing materials.
  3. Optimize and Monitor Effectiveness: Continuously optimize your content strategy based on data and analytics. Monitor the performance of your content and make data-driven decisions to improve your results.
  4. Define the Audience: Clearly define your target audience, understanding their needs, preferences, and pain points. This knowledge will help you create content that resonates with them.
  5. Determine the Right Channels: Identify the most effective channels to distribute your content. This could include your website, blog, social media platforms, email marketing, and more.
  6. Set the Program's Cadence: Determine the frequency and timing of your content publications. Consistency is key to keeping your audience engaged.
  7. Create a Content Creation Process: Establish a streamlined process for content creation, including ideation, creation, editing, and approval. This ensures that all content meets your brand standards.
  8. Plot it Out on a Team Calendar: Use a team calendar to plan and schedule your content publication dates, ensuring a cohesive and organized approach.
  9. Publish and Repurpose Content: Publish your content across various channels and consider repurposing it into different formats, such as videos, infographics, or podcasts, to reach a wider audience.
  10. Manage and Measure Performance: Continuously manage and measure the performance of your content. Track key metrics, such as website traffic, engagement, and conversions, to gauge the effectiveness of your strategy.

By following these key steps and documenting your healthcare content marketing strategy, you can create a cohesive plan that aligns with your business objectives, engages your target audience, and drives results.

While building your strategy, it's important to keep in mind the challenges posed by healthcare marketing compliance. The healthcare industry is heavily regulated, and marketers must stay up to date with regulations and guidelines to ensure compliance. Balancing compliance and creativity is a key consideration in healthcare content marketing, and marketers must develop robust systems to track and document marketing activities to demonstrate adherence to accreditation guidelines. By prioritizing transparency and accountability in your marketing operations, you can navigate the compliance landscape effectively.

Compliance and Challenges in Healthcare Marketing

When it comes to healthcare marketing, compliance with regulations and guidelines is of utmost importance. Healthcare marketers are held to a higher standard due to the direct impact their products and services have on people's health. They must adhere strictly to guidelines to avoid misleading claims and ensure the safety and well-being of consumers.

Regulatory Changes

Compliance rules in healthcare marketing are constantly evolving due to technological advancements and shifting consumer preferences. Advertisers need to stay up to date with these changes to ensure their marketing efforts align with the latest regulations. Tracking and documenting marketing activities is crucial to demonstrate adherence to accreditation guidelines. Robust systems for monitoring and reporting are in place to assess healthcare marketing compliance with standards, emphasizing the importance of transparency and accountability in marketing operations.

Balancing Compliance and Creativity

Healthcare marketers face the challenge of finding a balance between compliance and creativity. Advertisers in the healthcare sector need to navigate strategic ways of working and necessary compromises on best practices to maintain this balance. While compelling messaging is essential for effective marketing, it must be accompanied by transparency and accuracy. Healthcare marketing is among the most tightly regulated spaces, necessitating adherence to ethical considerations, platform rules, and external guidelines to engage users online effectively [7].

The surge in the volume of creative assets required in healthcare marketing has made compliance more challenging. Alongside the increase in regulations and changes in consumer behavior, there is a higher potential for compliance errors. Healthcare marketers must develop robust systems for tracking and documenting marketing activities to demonstrate adherence to guidelines and avoid compliance pitfalls [6].

In conclusion, compliance is paramount in healthcare marketing. Adhering to regulations and guidelines ensures the accuracy and transparency of marketing messages and protects consumers' well-being. Healthcare marketers face the challenge of maintaining a balance between compliance and creativity, finding strategic ways to engage users while staying within the bounds of ethical considerations and regulations. By staying informed about regulatory changes and implementing robust monitoring and reporting mechanisms, healthcare marketers can navigate the compliance landscape and effectively promote their products and services.

References

[1]: https://kanopi.com/blog/healthcare-content-marketing/

[2]: https://www.himssmedia.com/news/what-you-need-know-about-content-marketing-healthcare

[3]: https://healthcaresuccess.com/blog/healthcare-marketing/how-to-build-a-healthcare-content-marketing-strategy-a-10-step-guide.html

[4]: https://nogood.io/2023/07/05/healthcare-marketing-campaigns/

[5]: https://www.webfx.com/industries/health/hospitals-healthcare/marketing-examples/

[6]: https://intelligencebank.com/insights/2024-healthcare-marketing-compliance-trends-threats-and-solutions/

[7]: https://www.thedrum.com/opinion/2024/05/02/compliance-makes-social-media-healthcare-marketing-hard-creativity-always-wins

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